Location: Route 31, Cicero, NY
Member Service Specialist II	Apply Now
Purpose Concentrate on the implementation of the Branch Service Concept (24/7, easy, convenient) by educating the members on all the technology available to them thru our 24/7 delivery channels. Facilitate in the migration from manual to automated transactions. Take all necessary steps to ensure that the kiosk network is operational 99% of the time. While providing excellent member service, performing financial transactions, promoting and seling products and services based on member needs.   Roles & Responsibilities Greets members immediately in a professional and enthusiastic manner, identify needs and handle appropriately. Looks for opportunities to refer AmeriCU products and services, and to build and expand member relationships. Must meet or exceed referral goals to support the Balanced Score Card KPI’s. Complete all sales / referral activity documentation to provide a record for performance tracking and assist in targeting future sales efforts. Actively promote the self serve technology at the branch to decrease manual transactions and increase automated transaction to support the branch service concept Educate, encourage and sell members on the use of alternative delivery channels, including BNA ATM’s, Kiosks, bill payment, telephone and on-line Banking. Performs servicing and account file maintenance activities such as additional account or share opening, ACH and draft stop payments, Visa Check Card disputes, Member Privilege Program inquiries, address changes, notary, check orders, ordering VCC, VCC Pin changes, payroll distributions, telelink, direct deposit, preference access record creations, home banking, multifactor authentication resolution, CD renewals, Research requests, auto transfer record. May open savings, checking, money market and Certificates of Deposit accounts Operates the remote teller system (RTS) or transaction station to dispense a variety of services, including but not limited to large and multiple check deposits/withdrawals, mortgage payments, inquiries, check cashing, credit card advances and payments, purchase of money orders and travelers checks and savings bonds. Ensure that all transactions are performed correctly with care and competent service to each member. Follows dual control procedures in order to maintain proper security and surveillance over work station and cash drawer. Able to execute proper security procedures during robberies, forgeries or other suspicious or dangerous situations. Prepares daily reports such as daily recap, traveler’s checks and credit card advance report. Processes TT&L payments. Completes all annual security training as defined by Compliance Risk/Management Officer as well as outside seminars, workshops, etc. Performs daily and weekly CDM, Kiosk, Quick Change machine balancing. Responsible for first line response for all kiosks at the branch. Responsible for minimizing down time. May be responsible for making weekly cash order recommendation to the Branch Manager. Represent the credit union in community organizations and activities to enhance the credit union’s image and promote and develop business. Obtain Notary Public within one year of accepting MSS II position.   Reports To This position reports to the Branch Manager   Qualifications Associates Degree in a related field or equivalent work experience. Two year minimum of member service experience and/or sales background, Must project a professional image. Must have a strong desire to work in a team environment and willingness to cover other areas of the credit union as needed. Effective customer service and problem resolution skills and the ability to maintain a high level of quality of member service standards. Proficient in Microsoft Word, Excel and other PC applications. Strong service, communication (oral and written), cross-selling and analytical skill. Bilingual Preferred.
This position is Full Time Visa sponsorship is not available for this position.
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