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Careers
| Location: Hill Rd., Griffiss Tech Park, Rome, NY |
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| Vice President, E-Services and Innovation |
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| Purpose |
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The Vice President, E-Services and Innovation, provides a pivotal leadership role within the credit union. The Vice President, E-Services and Innovation, is responsible for the integration of the following Business Delivery Systems: ATM, Mobile Banking, Call Center, Intranet, Internet, and delivering an E-Commerce strategy. The Vice President is responsible for developing and enhancing the internal organization's processes and infrastructure with a focus on electronic means to deliver outstanding programs. The Vice President develops annual and long-range plans for the credit union and helps implement changes and improvements to the current structure. |
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| Roles & Responsibilities |
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- Directs the credit union in attaining established operational and financial goals using the Balanced Scorecard.
- Establishes credit union electronic services goals and objectives to grow the credit union while enhancing profitability.
- Monitors web server and site in regard to technical performance.
- Oversees “delivery channels” from a technology perspective to maintain a competitive edge in the market.
- Oversees creative team to research new or enhanced versions of technology or software for potential AmeriCU usage.
- Manages ongoing or new developments in relation to AmeriCU Credit Union’s website and Intranet.
- Scans environment keeping abreast of latest technology developments, seeking new technology or new ways to use technology to benefit AmeriCU and its membership.
- Reports to Chief Operating Officer regularly, detailing ATM, mobile banking, web usage and forthcoming developments.
- Develops and manages the website system. Works cross-functional with the Information and Technology Division to secure data transfer among the web and internal systems.
- Manages the credit union's activities to ensure maximum profits commensurate with the best interest of members and employees.
- Provides line management and leadership for ATM, Mobile Banking Delivery and Call Center Channels, to include full responsibility for the recruitment and retention of staff.
- Ensures that high levels of member service are provided.
- Ensures compliance with credit union policies and procedures.
- Keeps AmeriCU in the forefront of electronic services.
- Keeps AmeriCU on the pulse of membership’s technology usage.
- Exhibits and models excellent communication and interpersonal skills.
- Explains complex concepts and ideas to all levels of the credit union, while modeling a high degree of personal integrity, and demonstrates strong decision-making and leadership skills.
- Trains staff to use all new developments and applications identifying time constraints, gathering key resources and conveying needs.
- Maintains wide external and internal human network.
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| Reports To |
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This position reports directly to Chief Operating Officer. |
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| Qualifications |
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- EDUCATION: Bachelor Science Degree required; Masters Degree a plus. In-depth knowledge of web development technologies required. Proven management experience in non-traditional delivery systems, including experience in leading a web team, needed.
- COMMUNICATION: Must demonstrate excellent written and oral communication skills, as well as strong organizational and analytical skills.
- SOFTWARE: Proficiency in Microsoft Word, Excel, PowerPoint and other database management programs necessary, including Internet and Intranet.
- TRAVEL REQUIREMENTS: Must be able to travel among financial center locations.
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This position is Full Time
Visa sponsorship is not available for this position. |
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