Location: Commercial Dr., Yorkville, NY
Senior Teller	Apply Now
Purpose To lead, direct and supervise all daily teller area operations and staff within established policies and guidelines. To build and maintain efficient, accurate day to day operations, professional and quality member sales and service, and member relationship building activities. To train and develop staff assigned to the department. Work is subject to review and/or audit without prior notice by Management, Supervisory Committee, auditors and/or Federal examiners.   Roles & Responsibilities Supports AmeriCU's Mission and Vision Looks for opportunities to refer products and services to members, and build and expand member relationships. Must actively manage staff to meet or exceed referral goals set by branch management. To ensure staff looks for opportunities to refer products and services to members, and build and expand member relationships Performs monthly teller observations and coaching sessions Prepares and performs Quarterly Teller Follow - Ups and Teller's Annual Reviews. Ensures proper staffing through scheduling of personnel for approved leave/vacations, personal days, etc Complies with all policies and procedures. Ensures that policies and procedures are accurately and uniformly adhered to for each person under his/her supervision in terms of member sales and service, transaction processing, adjustments, balancing, clearing imbalances, transfer of cash, etc. Advises branch management of all inconsistencies and recommends changes in procedures. Performs all window services in a timely and accurate manner, as required, including, but not limited to, lunch/break periods, peak traffic times, vacations and illnesses Prepares, or assigns to be prepared, all reports pertaining to the teller operation including traveler’s checks and daily branch recap Responsible for maintaining traveler’s check log, official checks daily log and inventory log, vault closing log, visitor’s log, $3000 log, redemption of Canadian checks and retained ATM/debit card log Provides branch management with cash requirements on a weekly basis. Responsible for ordering funds and returning funds to the Fed. Maintains and provides cash level on a weekly basis Has overall responsibility for security of all currency utilized in the department including verification of currency received, storage of currency and currency dispensed to tellers. Responsible for maintaining and changing bait money and conducting monthly teller drawer audits Has check signing authority for official checks Assigns and dispenses workload to ensure maximum utilization of staff. Oversees on the job training and development. Holds teller meetings as required. Ensures security for safes, teller stations and building equipment. Performs security tests on a regular basis Assists in providing coaching and guidance to tellers in practices and procedures, including robbery and regulatory compliance Responsible for all ATM balancing and CDM balancing Promotes a positive working environment and aids in resolving employee and member grievances Maintains confidentiality of member account information. Follows established policies and procedures in responding to inquiries and requests Consistently dresses in professional attire   Reports To This position reports to the Branch Service Manager.   Qualifications Associates degree or equivalent experience. Good interpersonal skills Experience in sales, services, cash handling and supervision Ability to lead and direct the work of other Proven leadership qualities in supervisory capacity including excellent communication skills Keyboard/computer experience Ability to adapt to a flexible schedule Ability to work independently with minimum supervision Ability to model, collaborate, build and foster high performance teamwork with other Senior Tellers and Branch Staff In-house candidate must be proficient in all duties including Principles of Banking, Reg. CC training and exam and Bank Secrecy training and exam
This position is Full Time Visa sponsorship is not available for this position.
Return to Employment Opportunities Listing