News & Events

AmeriCU’s Member-centric Kiosks Noticed in the Industry

January 11, 2013

Kiosk vs. Teller? Why It Doesn't Have To Be Either/Or

How one credit union is augmenting their teller services with technology to improve productivity.

By Ling Ma,

When AmeriCU Credit Union ($1.1B, Rome, NY) first began to implement self-service kiosks, its executives were looking for ways to better accommodate the cooperative’s newly acquired community charter, spread across eight counties in New York. Headquartered 35 miles east of Syracuse, AmeriCU boasted only 11 branches at the time, and its teller lines showed a high rate of turnover. Read more>> 

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