COVID-19 Information for Members

At AmeriCU Credit Union, the safety of our members is our top priority. If you are sick, please stay home and consider using our services through online banking, our mobile app, or over the phone.  This will help keep your fellow members and our staff safe.

Please do not visit one of our financial centers if you are experiencing any of the following:

  • Fever
  • Cough
  • Shortness of breath
  • Any cold or flu symptoms.

For assistance over the phone, please call our Member Service Center at 1.800.388.2000

Recent Updates

To help ensure the safety and health of our members, employees, and community, AmeriCU continues to monitor the COVID-19 situation closely. Continue to refer to this page for the most up-to-date information.

October 27, 2020: Due to the rise of local COVID cases in the Lowville area, our Lowville Financial Center teller lines are temporarily closed. In-person meetings are by appointment only. ATMs and Kiosks are available at this location. Enhanced cleaning procedures will be in affect during this time.  We will continue to monitor the situation and will resume  normal operations as soon as possible. To reach our Member Service Center call 800.388.2000.

October 8, 2020: The SBA along with the US Treasury announced a simpler PPP Forgiveness Application for loans of $50,000 or less. Once this application is available we will update this webpage. Please check back regularly.

If you are ready to apply for forgiveness on your PPP loan, please fill out the contact form below and you will be emailed a link to start the process.

For more information about the SBA Paycheck Protection Program, and what documents you may need for forgiveness, please visit https://www.sba.gov/funding-programs/loans/coronavirus-relief-options/paycheck-protection-program-ppp.

August 17, 2020: As of August 8, 2020, we can no longer process Paycheck Protection Program applications. We are monitoring discussions in Congress related to a potential extension of the PPP. Please check back for the latest information regarding these loans.

You can now apply for forgiveness on your SBA Paycheck Protection Program loan. Please complete the contact form above to receive a link to start the application process. You should receive an email within 24 hours of submitting your request.

For more information about the SBA Paycheck Protection Program, and what documents you may need for forgiveness, please visit https://www.sba.gov/funding-programs/loans/coronavirus-relief-options/paycheck-protection-program-ppp.

August 14, 2020: As part of a newly-enacted New York State law, AmeriCU will begin taking applications on August 14 for members impacted by COVID-19 that seek mortgage and home equity relief. Please complete the COVID Contact Form to submit your request. If you have any questions or concerns, call us toll free at (800) 388-2000 or (315) 356-3111.

The following options for mortgage and home equity relief may be available to you:

Forbearance of all monthly payments due with respect to the mortgage secured by the qualified member’s primary residence in New York State for a period of up to 180 days, with the option to extend the forbearance of such monthly payments for up to an additional 180 days provided that the extension is subject to the member demonstrating continued financial hardship. After the forbearance period ends, you will be required to address the suspended payments through the following options:

  1. member shall have the option to extend the term of the loan for the length of the period of forbearance (AmeriCU Credit Union is not permitted to charge additional interest or any late fees or penalties on the forborne payment); or
  2. member shall have the option to have the arrears accumulated during the forbearance period payable on a monthly basis for the remaining term of the loan without being subject to penalties or late fees incurred as a result of the forbearance; or
  3. member shall have the option to negotiate a loan modification or any other option that meets the changed circumstances of the qualified mortgagor; or
  4. if the member and AmeriCU Credit Union cannot reasonably agree on a mutually acceptable loan modification, the credit union must offer to defer arrears accumulated during the forbearance period as a non-interest bearing balloon loan payable at the maturity of the loan, or at the time the loan is satisfied through a refinance or sale of the property (any late fees accumulated as a result of the forbearance must be waived).

August 11, 2020: As of August 8, 2020, we can no longer process Paycheck Protection Program applications. We are monitoring discussions in Congress related to a potential extension of the PPP. Please check back for the latest information regarding these loans.

For members who received a PPP loan through AmeriCU Credit Union, we will begin accepting loan forgiveness applications on Monday, August 17th. Please check back to this page then to submit your request to apply for forgiveness.

For more information about the SBA Paycheck Protection Program, and what documents you may need for forgiveness, please visit https://www.sba.gov/funding-programs/loans/coronavirus-relief-options/paycheck-protection-program-ppp.

July 20, 2020: AmeriCU Financial Centers are open and have resumed normal operations. In-branch teller lines are now accessible for all transactions Monday through Friday and Member Relationship Advisors are available during normal business hours by walk-in visits or by scheduling an appointment.

The Armory Square Financial Center has reopened with restrictions. Teller services are currently unavailable.

Click here for our Financial Center Safety Information & Guidelines.

July 5, 2020: The SBA Paycheck Protection Program loan application deadline has been extended. The Paycheck Protection Program is a loan designed to provide a direct incentive for small businesses to keep their workers on the payroll.

Please contact an AmeriCU Commercial Loan Officer for details on how to apply. For more information about the program, please visit https://www.sba.gov/funding-programs/loans/coronavirus-relief-options/paycheck-protection-program-ppp.

Financial Center Safety Information & Guidelines

For the health and safety of our members and employees, AmeriCU is following all cleaning and sanitizing procedures as recommended by the CDC and will continue to follow and enforce the following guidelines:

  • Face masks are required at all times
  • Maintain social distancing by staying 6 feet apart
  • Follow all signage and floor markers throughout the Financial Centers
  • Photo ID will be required for positive identification prior to performing account transactions. Members will be asked to temporarily lower their face masks.
  • Stand in front of the germ shields located at the front desk, teller lines, and offices
  • Waiting areas will be closed off and members may be asked to wait outside or in their vehicle
  • Capacity within the Financial Centers will be limited and closely monitored to ensure there is enough room for social distancing
  • Hand sanitizer is available throughout the Financial Centers

Online & Mobile Banking and eServices

To help you reduce your risk of exposure to COVID-19, we would like to remind you of the many ways you can manage your money from home with AmeriCU’s online and mobile banking services.  We also encourage you to use ATMs, kiosks, and drive-thru services as much as possible.

Log onto your online banking account at www.americu.org, where you can:

  • Access your checking, savings, credit card, and loan accounts;
  • Make loan payments or transfers;
  • Check pending debit card transactions;
  • Pay bills;
  • Send money to other people or financial institutions.

If you haven’t already, you can download the AmeriCU App at the App Store (iPhones) or Google Play (Android).
With our free mobile app on your smartphone, you can:

  • View account balances;
  • View recent transactions;
  • Transfer money between your shares;
  • Pay bills;
  • Make loan payments;
  • Deposit checks – just by taking a picture;
  • Find an ATM near you.

You can also apply for a loan or open a new deposit product through our online application at www.americu.org.
Or, our Member Service Center is available by phone to assist you and answer any questions you may have – 24 hours a day, 7 days a week – at 800.388.2000.

Big Blue Kiosks

AmeriCU members can perform most routine transactions at our Big Blue kiosks available in Financial Center lobbies – 24 hours a day, 7 days a week! You can make deposits, take out cash, check account balances, make loan payments, print Official Checks, change address information, print mini-statements, and more.

Assistance for Members with Financial Hardship

COVID-19 Financial Relief Program

We understand that many of our members may be facing financial hardships. As businesses reduce operations or close temporarily, AmeriCU is here as your financial partner. We have promised to help you live life, dream big, and achieve financial success – and that is especially true during difficult times. That’s why AmeriCU is offering special COVID-19 Financial Relief option based on a case per case basis per standard procedure.

– Expanding loan deferral options. Eligible members can receive loan deferrals for a limited time*.

If you need financial assistance and are interested in any of AmeriCU’s relief programs, please fill out your information in the form below. Once we receive your information, an AmeriCU representative will email you a secure link to submit any additional documentation we need to complete your relief request. Due to the high volume of applications, please allow a few business days for AmeriCU to process and approve your request.  If you have questions or need assistance, please call our Member Service Center at 800.388.2000 Monday – Friday 8AM – 6PM or Saturday 9AM to Noon.

We are all in this together and are ready to help you however we can.

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Important Message For Members With Credit Insurance: If you elected Credit Life or Disability Insurance on your loan with us and are facing financial troubles due to a covered loss, please contact us to file a claim or discuss what benefits may be available under the coverage. As part of the same community, AmeriCU is committed to doing our part to keep us safe and sound throughout ongoing developments related to the coronavirus (COVID-19).

*Subject to change without notice.

Assistance for Businesses Facing Financial Hardship

The SBA Paycheck Protection Program loan application deadline has been extended. Please contact an AmeriCU Commercial Loan Officer for details on how to apply.

For more information about the SBA Paycheck Protection Program, and what documents you may need for forgiveness, please visit https://www.sba.gov/funding-programs/loans/coronavirus-relief-options/paycheck-protection-program-ppp

If you have questions about your current AmeriCU loans, please contact your AmeriCU Commercial Loan Officer.

 

Relief for AmeriCU Insurance Services Clients

AmeriCU Insurance Services is here for our clients during uncertain times. If you are facing financial hardships, we are here to help you. For our clients with demonstrated financial hardship because of the COVID-19 pandemic, certain policy types will be granted a grace period before your policies are cancelled for late payment. The grace period will be 60 days for a property/casualty policies and 90 days for life insurance policies.  You will be given a 12-month period to pay the missed installment, and the AmeriCU Insurance Services will not impose late fees or  report you to any credit reporting agency or debt collector because of that insurance policy installment.

To apply for COVID-19 Financial Hardship relief, please download the Hardship Relief Form and return it to any AmeriCU Financial Center. If you cannot download the form or cannot visit an AmeriCU location to drop it off, please call us at 800.352.9699 to speak to a representative.

*AmeriCU Insurance Services is affiliated with AmeriCU Credit Union. The purchase of insurance from AmeriCU Insurance Services is not required to obtain credit or other services from AmeriCU Credit Union.  Insurance products are not credit union deposits and are not NCUA insured, nor are they obligations of or guaranteed by AmeriCU.