Security & Privacy

AmeriCU is committed to keeping our members informed about current security issues, and to facilitating a safe online experience. In general, it is good to familiarize yourself with the general types of scams typically seen in the financial industry. Also, be sure to check our Security Alerts frequently, so that you stay up-to-date on specific scams that may be affecting our members. Read AmeriCU’s Privacy Policy to verify how AmeriCU does and does not use member information.  Please note: AmeriCU Credit Union will never contact members by email or phone asking you to verify account details. We will never share members’ information (such as email addresses) with any entity that would sell that information. We will never solicit account information via a survey or offer any reward or incentive tied to providing member information.

Resources

Current Alerts

AmeriCU Credit Union maintains a list of scams currently or recently affecting our members. If you suspect that you have fallen victim to one of these or any other scams related to your AmeriCU accounts, please call us immediately at 1.800.388.2000. Also, stay abreast of national and international security news with LifeLock, Inc., the leader in identity theft protection. LifeLock maintains a helpful blog as well as alerts and information on identity theft and data breaches. Click here to see list of past scams or security alerts.

9.23.16

Yahoo, Inc. Security Breach

On September 16, 2016, Yahoo, Inc. disclosed a security breach to its systems affecting at least 500 million Yahoo users. Data included in the breach include names, email addresses, telephone numbers, dates of birth, hashed passwords and, in some cases, encrypted or unencrypted security questions and answers. Yahoo is in the process of notifying potentially affected users and has taken steps to secure their systems.

Please be assured that AmeriCU’s systems were NOT compromised. We have the highest level of security possible and take every precaution to safeguard and protect your accounts and personal information.

AmeriCU will NEVER contact you by phone or email and ask you to verify your account details such as debit or credit card numbers, social security number, and/or passwords. If you receive such an email/text message/phone call, please contact us immediately and DO NOT provide any information to the sender.

Members who may have been affected by the breach should take the following precautions (according to Yahoo):

Change Your Password: Users should change their passwords for any online Yahoo accounts. Further, Yahoo suggests that users change their passwords as well as security questions and answers for any other accounts on which they use the same or similar information they had used for their Yahoo account. When picking a new password, make it substantial and difficult to guess.

Do a Thorough Review: Yahoo encourages users to review their accounts for suspicious activity, avoid clicking links or downloading attachments from suspicious emails, and be cautious of unsolicited communications that ask for personal information.

Opt for Two-Factor Authentication: Users of any online services should opt for so-called two-factor authentication if possible, which often requires a code that is sent to a user’s mobile device in order to log in. Yahoo is also asking its users to consider using Yahoo Account Key, a tool that eliminates the need to use a password altogether.

Close Out Old Accounts: Internet users with email or online-service accounts they no longer use should log into them and close them out to eliminate points of vulnerability. Sometimes that might mean having to go through steps to recover an old password you might not remember, but it’s worth it.

Should you have additional questions or concerns, please contact AmeriCU at 1.800.388.2000.

For additional information:
https://ca.news.yahoo.com/yahoo-says-hackers-stole-500-190122031.html
http://www.foxnews.com/tech/2016/09/22/yahoo-confirms-500-million-accounts-compromised-in-huge-data-breach.html

06.22.15

Phone Scam

SCAM ALERT! Many people have received a call from 1.866.848.3385 claiming to be from M&T Bank. The caller tells the person that their debit card has been compromised and asks the person to input their card number so it can be reactivated.  This is a fraudlent call! Please remember that AmeriCU (and your other financial institutions) already know your account numbers and would never ask for that information.

06.08.15

U.S. Office of Personnel Management (OPM) Security Breach

The U.S. Office of Personnel Management (OPM) recently announced a cybersecurity incident affecting its systems. Due to this breach, millions of current and former federal employees may have had their personal information compromised. Please be assured that AmeriCU’s systems were NOT compromised. We have the highest level of security possible and take every precaution to safeguard and protect your accounts and personal information.

OPM has stated that they will be contacting all employee’s whose personal information was compromised. At this time, we recommend that all current and former federal employees monitor their account activity frequently for suspicious transactions. If you have not done so already, please take advantage of our online + mobile banking services which will allow you to check your account activity frequently and set up text and/or email alerts to receive notification of activity on your account(s). If you notice any suspicious transactions, please contact AmeriCU Credit Union immediately at 1.800.388.2000.

Please note: AmeriCU will NEVER contact you by phone or email and ask you to verify your account details such as debit or credit card numbers, social security number, and/or passwords. If you receive such an email/text message/phone call, please contact us immediately and DO NOT provide any information to the sender.

AmeriCU Credit Union is committed to offering safe and secure financial services. It’s important that you keep your contact information updated at all times so we can reach you if needed. Please remember to let us know if your address, email or phone number changes. You may update your email address online, use our BIG BLUE Kiosks to update your address or contact us by phone at 1.800.388.2000 to update all of your contact information.

Could AmeriCU have prevented this incident?

AmeriCU has no control over how employers store our members’ information. Every employer has an obligation make every attempt to protect their employees’ information by ensuring their systems are secure. We recommend that you monitor your account activity online frequently. If you notice any suspicious transactions, please contact the Credit Union immediately.

Should you have additional questions or concerns, please contact us at 1.800.388.2000.

06.08.15

Alert: Members have received letters from the Nationwide Biweekly Administration, Inc. regarding mortgage loan payments. Please be aware that these letters are NOT from AmeriCU Credit Union and this company is NOT affiliated with AmeriCU Credit Union in any way. If you have any questions about your loan or any communications you have received, please contact our Member Service Center at 1.800.388.2000.

03.18.15

Phone Scam

SCAM ALERT! We are hearing from people who received a call from an “unavailable” number claiming to be from AmeriCU. The caller tells the person that their debit card has been deactivated and asks the person to input their card number so it can be reactivated.  THIS IS NOT AMERICU. We already know your account numbers and would never ask for that information.