Red Alert Please note: AmeriCU's Offices and Financial Centers will be closed on Saturday, May 25 and Monday, May 27 in observance of Memorial Day. You can still access your accounts through Online + Mobile Banking, Surcharge-Free ATMs, and AmeriCU's Interactive ATMs. Close

AmeriCU Credit Union’s Virtual Financial Center Revolutionizes Member Experience

Virtual Financial Center

ROME, NY – MAY 02, 2024: AmeriCU Credit Union’s Virtual Financial Center offers a convenient level of digital service and support for members to connect from wherever life takes them. Celebrating its one-year anniversary, these services have allowed the credit union to meet members where they are, making it even easier to bank with AmeriCU.

These digital services have revolutionized how members interact with their finances, offering a new level of accessibility and convenience. Virtual appointments, live chat, and video calls allow members to connect with live representatives remotely. AmeriCU has a dedicated team ready and available to handle transactions, inquiries, and applications virtually and assist members with all of their financial needs.

“Our virtual team is providing exceptional service and support to our members through our virtual platform. In just one year, we have been able to assist over 13,600 individuals worldwide across these channels, reinforcing the member demand for these services. The virtual team has since expanded to more than 20 dedicated employees,” said Kristy D’Imperio, Assistant Vice President Member Contact Center. “We are hearing from our members how incredible the experience is, how pleasant our virtual team is, and how we have made it even easier for them to do their banking from anywhere with significantly reduced wait time in comparison to traditional methods.”

AmeriCU offers the latest technology to provide a seamless and user-friendly experience. Members can utilize the Virtual Financial Center from anywhere they may be, ensuring accessibility to their accounts and assistance as needed. The credit union is committed to offering a unique blend of innovative solutions combined with exceptional customer service to members and businesses across New York State and beyond.

For more information on AmeriCU’s Virtual Financial Center, visit www.americu.org/virtual-financial-center/.

###

About AmeriCU Credit Union

As a credit union, AmeriCU is a not-for-profit financial institution owned by our members. Serving 24 counties in New York and beyond, AmeriCU provides you with all the products and services you need – often with low or no fees, and better rates. The organization has been serving the local community for over 70 years and, in that time, has grown to more than 164,000 members, 20 financial centers, and $2.7 billion in assets. AmeriCU is located in Central New York and is among the State’s largest, full-service financial cooperatives. For more information, visit www.AmeriCU.org. Equal Housing Lender – Federally Insured by NCUA – Membership Eligibility Required.

###

Related News

CenterState CEO

News

Apr 25, 2024

AmeriCU Credit Union’s President and CEO elected as new Director to CenterState CEO Board of Directors

AmeriCU Credit Union proudly announces the election of its President and CEO, Ron Belle, to the CenterState CEO Board of Directors. Belle will bring invaluable expertise and insight to the Board of Directors, driving positive change in Central New York.

Salute to the Troops Tribute Concert

News

Apr 23, 2024

AmeriCU Credit Union announces Billy Currington, Conner Smith for Salute to the Troops Tribute Concert at Mountainfest

Country music artist Billy Currington is set to headline AmeriCU’s 12th Salute to the Troops Tribute Concert at Fort Drum’s Mountainfest, along with special guest Conner Smith.

Best Companies To Work For

News

Apr 19, 2024

AmeriCU Credit Union named one of the best companies to work for in New York for the eighth year

AmeriCU Credit Union has been named one of the Best Companies to Work for in New York State for the eighth year. This recognition underscores the credit union’s commitment to fostering a positive work environment and cultivating a culture of excellence.