Who’s that new voice? It’s SAM! Available 24/7 to chat with on our website, SAM will soon be available when you call AmeriCU, day or night. Like the Live Chat feature, SAM can answer any general questions you may have and can also help you bank over the phone, decreasing your wait time and improving the overall member experience when calling in. And as always, if you need more support than SAM can offer, he’ll connect you with an AmeriCU representative during business hours who can help with all your banking needs.
When you connect with SAM by phone, you can get additional account information and perform transactions without the need to talk to an AmeriCU representative! Combining AmeriCU’s former TeleLink service with our current phone menu, you can now:
No, Voice Banking will seamlessly replace AmeriCU’s former TeleLink service. If you dial the former TeleLink numbers for access, you will be redirected to Voice Banking.
Instead of dialing in your transaction request like the former TeleLink service, you’ll now be able to verbally announce the transaction you’d like to perform. You can say things like “transfer money” or “make a loan payment”.
All you need is the account number and PIN (or access code) to connect with any accounts associated with your social security number (SSN) or Tax ID.
Voice Banking will be available 24/7 when you call 800.388.2000.
Absolutely! If you are not looking for answers to general questions and/or do not wish to perform banking via voice, we’ll transfer you to a Live Agent during business hours to help you perform your transactions via your preferred method.
No, you’ll perform your transactions via voice command when prompted.
Here, you can do nearly anything virtually that you can do inside one of our financial centers, including talking with a live member of our team! It’s convenient, easy, and available wherever you go.
Take a look at some exciting things happening at AmeriCU and in our local community!
Access your accounts from your desktop or mobile device, without ever having to visit a Financial Center, and take advantage of a variety of eServices.
Questions? Click the ‘Let’s Connect’ button in the bottom right-hand corner to get started!
AmeriCU Credit Union is excited to announce its support of Zoo New York’s Mobile to bring the wonders of the animal kingdom directly to our community. The Zoo Mobile offers a wide variety of educational experiences that allow the zoo to come to you.
Each year AmeriCU is a proud supporter of the $100,000 Miracle Drawing to benefit CMN Hospitals at MVHS which helps sick and injured children in our community.
Your credit can have a big impact on your financial life. Credit scores and reports provide a snapshot of the financial habits that financial institutions, cell phone companies, credit card companies, and others use to get a sense of your creditworthiness.