Red Alert Attention: Online and Mobile Banking Users - We’re currently experiencing intermittent issues with our online and mobile banking services. Our team is actively working to resolve the issue as quickly as possible. We appreciate your patience and understanding during this time. Close

SAM is coming to the Call Center!

Who’s that new voice? It’s SAM! Available 24/7 to chat with on our website, SAM will soon be available when you call AmeriCU, day or night. Like the Live Chat feature, SAM can answer any general questions you may have and can also help you bank over the phone, decreasing your wait time and improving the overall member experience when calling in. And as always, if you need more support than SAM can offer, he’ll connect you with an AmeriCU representative during business hours who can help with all your banking needs.

Sammy Call Center

Voice Banking with SAM

When you connect with SAM by phone, you can get additional account information and perform transactions without the need to talk to an AmeriCU representative! Combining AmeriCU’s former TeleLink service with our current phone menu, you can now:

  • Check Balances
  • Review Recent Activity
  • Transfer Funds
  • Make Payments
  • and more!

Note that SAM can only provide protected account information connected to your Social Security number or Tax ID, when you confirm your account number and PIN (or access code) over the phone. For access to additional accounts, you will need to login to Online + Mobile Banking for service.

Frequently Asked Questions

OPEN All CLOSE ALL

No, Voice Banking will seamlessly replace AmeriCU’s former TeleLink service. If you dial the former TeleLink numbers for access, you will be redirected to Voice Banking.

Instead of dialing in your transaction request like the former TeleLink service, you’ll now be able to verbally announce the transaction you’d like to perform. You can say things like “transfer money” or “make a loan payment”.

All you need is the account number and PIN (or access code) to connect with any accounts associated with your social security number (SSN) or Tax ID.

Voice Banking will be available 24/7 when you call 800.388.2000.

Absolutely! If you are not looking for answers to general questions and/or do not wish to perform banking via voice, we’ll transfer you to a Live Agent during business hours to help you perform your transactions via your preferred method.

No, you’ll perform your transactions via voice command when prompted.

You may also be interested in

Feature Image

Virtual Financial Center

Here, you can do nearly anything virtually that you can do inside one of our financial centers, including talking with a live member of our team! It’s convenient, easy, and available wherever you go.

 

Feature Image

News, Events, and Education

Take a look at some exciting things happening at AmeriCU and in our local community!

 

Feature Image

Online + Mobile Banking

Access your accounts from your desktop or mobile device, without ever having to visit a Financial Center, and take advantage of a variety of eServices.

 

Let's Connect

Questions? Click the ‘Let’s Connect’ button in the bottom right-hand corner to get started!


Latest From AmeriCU

Salute to the Troops

News

Jun 12, 2025

AmeriCU Credit Union Announces New Headliner for 2025 Salute to the Troops Tribute Concert at Fort Drum’s Mountainfest

AmeriCU is proud to announce that Chase Rice will now headline the 13th Salute to the Troops Tribute Concert at Fort Drum’s Mountainfest.

events image

Events

Jun 13, 2025

Thompson Road Financial Center’s Let’s Connect Day

AmeriCU members and the community are encouraged to visit the credit union’s Thompson Road Financial Center to learn about all the different services AmeriCU provides, all in one place! Meet with the right teammates and get the answers you need.

education image

Education

May 21, 2025

Car Loans

Buying a car is a big decision that may feel intimidating or confusing. Let’s take a look at some resources, options, and steps to help guide you through the process of selecting and buying a car.