Attention: Online and Mobile Banking Users - We’re currently experiencing intermittent issues with our online and mobile banking services. Our team is actively working to resolve the issue as quickly as possible. We appreciate your patience and understanding during this time.
Who’s that new voice? It’s SAM! Available 24/7 to chat with on our website, SAM will soon be available when you call AmeriCU, day or night. Like the Live Chat feature, SAM can answer any general questions you may have and can also help you bank over the phone, decreasing your wait time and improving the overall member experience when calling in. And as always, if you need more support than SAM can offer, he’ll connect you with an AmeriCU representative during business hours who can help with all your banking needs.
When you connect with SAM by phone, you can get additional account information and perform transactions without the need to talk to an AmeriCU representative! Combining AmeriCU’s former TeleLink service with our current phone menu, you can now:
No, Voice Banking will seamlessly replace AmeriCU’s former TeleLink service. If you dial the former TeleLink numbers for access, you will be redirected to Voice Banking.
Instead of dialing in your transaction request like the former TeleLink service, you’ll now be able to verbally announce the transaction you’d like to perform. You can say things like “transfer money” or “make a loan payment”.
All you need is the account number and PIN (or access code) to connect with any accounts associated with your social security number (SSN) or Tax ID.
Voice Banking will be available 24/7 when you call 800.388.2000.
Absolutely! If you are not looking for answers to general questions and/or do not wish to perform banking via voice, we’ll transfer you to a Live Agent during business hours to help you perform your transactions via your preferred method.
No, you’ll perform your transactions via voice command when prompted.
Here, you can do nearly anything virtually that you can do inside one of our financial centers, including talking with a live member of our team! It’s convenient, easy, and available wherever you go.
Take a look at some exciting things happening at AmeriCU and in our local community!
Access your accounts from your desktop or mobile device, without ever having to visit a Financial Center, and take advantage of a variety of eServices.
Questions? Click the ‘Let’s Connect’ button in the bottom right-hand corner to get started!
AmeriCU is proud to announce that Chase Rice will now headline the 13th Salute to the Troops Tribute Concert at Fort Drum’s Mountainfest.
AmeriCU members and the community are encouraged to visit the credit union’s Thompson Road Financial Center to learn about all the different services AmeriCU provides, all in one place! Meet with the right teammates and get the answers you need.
Buying a car is a big decision that may feel intimidating or confusing. Let’s take a look at some resources, options, and steps to help guide you through the process of selecting and buying a car.
