Contact

Questions? Contact us!

Our Member Service Center is available 24 hours a day, 7 days a week to help you with whatever you need. Need to contact a specific department? You can find all the information you need below.

Mailing Address

1916 Black River Blvd.
Rome, NY 13440
Phone: 800.388.2000
Fax: 315.339.2069

Email Us

To send us a secure email, log in to Online Banking and then select contact us.

Member Service Center

  • Call us 24 hours a day at 800.388.2000
  • Fax: 315.356.3350
  • TeleLink: 800.232.4330 or 315.337.4373
  • Lost or stolen card?

Department Contact Information

Member Service Center
800.388.2000
Available 24 hours a day, 7 days a week.

Lost or Stolen Credit Card
800.449.7728

Lost or Stolen Debit Card
866-820-0988

Account Security Concerns
800.388.2000
Call immediately if you have any security concerns related to your AmeriCU accounts

Loan Workout & Recovery
M-Th: 8AM-7PM; Fri: 8AM-6PM; Sat: 9AM-12PM
315.356.3111
866.263.7428
Fax: 315.356.3324

Check Reorder
877.838.5287
or log in to Online Banking and choose Additional Services

Mortgage Service Center
Available M-F 8AM to 5PM.
Phone number: 315.356.3450 or 800.388.2000, ext. 3450
Fax number: 315.356.3490

AmeriCU Credit Union
Attn: Mortgage Servicing
231 Hill Rd.
Rome, NY 13441

Mortgage Payments
P.O. Box 4227
Rome, NY 13442-4227

Borrower Inquiries and Complaints
Borrowers can direct inquiries and complaints to:

Mail: AmeriCU Credit Union
Attn: Mortgage Servicing
231 Hill Road
Rome, NY 13441

Phone: 315-356-3450 or 1-800-388-2000 Ext. 3450

AmeriCU is registered with the Superintendent.
Borrowers may file complaints and obtain further information about the servicer by contacting
the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736
or by visiting the Department’s website at www.dfs.ny.gov.

Loans
Phone number: 800.388.2000
Fax number: 315.336.7769

Loan Payments
P.O. Box 4179
Rome, NY 13442-4179

Loan Workout & Recovery
M-Th: 8AM-7PM; Fri: 8AM-5PM; Sat: 9AM-12PM
315.356.3111
866.263.7428
Fax: 315.356.3324

Credit Card Hotlines
Credit Card Customer Service: 866.820.5799
Credit Card Customer Service – Overseas: 1.410.581.9994
Visa Signature Dedicated 24/7: 866.820.2979
Lost or Stolen Credit Card: 800.449.7728
Lost or Stolen Debit Card: 866-820-0988
Balance Transfers: 1.866.820.3867
Balance Consolidation: 800.654.7728
CU Rewards Information: 800.637.7728 or www.CURewards.com
Auto Rental Insurance Information: 800.847.2911
PIN Now (to change your credit card PIN): 888.886.0083
Dispute a Charge

Credit Card Payments
AmeriCU Credit Card Payments
P.O. Box 37603
Philadelphia, PA 19101-0603

Credit Card Overnight Payments Processing
Payment Processing
560 Carillon Parkway
St. Petersburg, FL 33716

AmeriCU Insurance Services
231 Hill Rd.
Rome, NY 13441
800.352.9699
Fax: 315.356.3141
Email: insurance@americu.org

AmeriCU Investments
231 Hill Rd.
Rome, NY 13441
315.356.3236
Email: investments@americu.org

Commercial Lending
800.388.2000
Meet our Commercial Lending Team

Business Partnership
800.388.2000
Meet our Member Partner Advisors

Commercial Insurance
AmeriCU Services, LLC.
800.352.9699
Meet the AmeriCU Insurance Services Commercial Insurance Team

Shared Service
With access to thousands of locations nationwide, the Co-op Shared Branching Network makes it easy to access your accounts (and your money) even when you’re far away from an AmeriCU location. Click here to find a shared branching location, or download the Credit Union Shared Branching app from Google Play or the App Store.

Make an Appointment

NEW! Schedule your appointment online! You can now make an in-person appointment with an AmeriCU Member Relationship Advisor to:

  • Open an account
  • Apply for a loan
  • Ask questions or service your account
  • Apply for a credit card
  • And more!

Photo of a man in a suit talking with a customer

Contact Form

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