Questions? Chat with an AmeriCU representative and get the financial answers you need! Our Live Chat feature is available during regular business hours, just click the ‘Let’s Talk!’ pop up in the lower right corner.
Find an AmeriCU Financial Center or ATM Location Near You
Wherever you are, you’re never far from AmeriCU! With 19 Financial Centers throughout Central and Northern New York, over 30,000 surcharge-free ATMs (for members) and access to a nationwide Shared Branching network, we make it easy for you.
Member Service Center
Available 24 hours a day, 7 days a week.
Lost or Stolen Credit Card
Lost or Stolen Debit Card
Account Security Concerns
Call immediately if you have any security concerns related to your AmeriCU accounts
CO-OP ATM Network
Talk with a Certified Financial Counselor
Make an appointment here
Mortgage Service Center
Available M-F 8AM to 5PM
New Mortgage Inquiries 315-356-3480
Current Mortgage Inquiries 877-330-4060
Mortgages in Process 315-356-3460
Home Equity Loans in Process 315-356-3920
Construction Administration Inquiries 315-356-3462
Fax number: 315.356.3490
P.O. Box 371306
Pittsburgh, PA 15250-7306
Borrower Inquiries and Complaints
Borrowers can direct inquiries and complaints to:
AmeriCU Credit Union
231 Hill Rd.
Rome, NY 13441
Phone: 315-356-3462 or 1-800-388-2000 Ext. 3462
AmeriCU is registered with the Superintendent.
Borrowers may file complaints and obtain further information about the servicer by contacting
the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736
or by visiting the Department’s website at www.dfs.ny.gov.
Credit Card Hotlines
Credit Card Customer Service: 866.820.5799
Credit Card Customer Service – Overseas: 1.410.581.9994
Visa Signature Dedicated 24/7:866.820.2979
Lost or Stolen Credit Card: 800.449.7728
Lost or Stolen Debit Card: 866.820.0988
Balance Transfers: 1.866.820.3867
Balance Consolidation: 800.654.7728
CU Rewards Information: 800.637.7728 or www.CURewards.com
Auto Rental Insurance Information: 800.847.2911
PIN Now (to change your credit card PIN): 800.631.3197
Dispute a Charge
Credit Card Payments
AmeriCU Credit Card Payments
P.O. Box 37603
Philadelphia, PA 19101-0603
Credit Card Overnight Payments Processing
560 Carillon Parkway
St. Petersburg, FL 33716
AmeriCU Insurance Services
Meet the AmeriCU Insurance Services Commercial Insurance Team
With access to thousands of locations nationwide, the Co-op Shared Branching Network makes it easy to access your accounts (and your money) even when you’re far away from an AmeriCU location. Click here to find a shared branching location, or download the Credit Union Shared Branching app from Google Play or the App Store.
Please do not include any personal account information on this contact form.