Chat
Questions? Chat with an AmeriCU representative and get the financial answers you need! Our Live Chat feature is available during regular business hours, just click the ‘Let’s Talk!’ pop up in the lower right corner.
Contact
Questions? Contact us!
Call
- Call us 24 hours a day at 800.388.2000
- TeleLink: 800.232.4330 or 315.337.4373
- Lost or stolen card?
1916 Black River Blvd.
Rome, NY 13440
To send us a secure email, log in to Online Banking and then select contact us.
Visit
Find an AmeriCU Financial Center or ATM Location Near You
Wherever you are, you’re never far from AmeriCU! With 19 Financial Centers throughout Central and Northern New York, over 30,000 surcharge-free ATMs (for members) and access to a nationwide Shared Branching network, we make it easy for you.
Department Contact Information
Member Service Center
800.388.2000
Available 24 hours a day, 7 days a week.
Lost or Stolen Credit Card
800.449.7728
Lost or Stolen Debit Card
866.820.0988
Account Security Concerns
800.388.2000
Call immediately if you have any security concerns related to your AmeriCU accounts
Loan Workout & Recovery
M-Th: 8AM-7PM; Fri: 8AM-6PM; Sat: 9AM-12PM
315.356.3111
866.263.7428
Fax: 315.356.3324
Check Reorder
877.838.5287
or log in to Online Banking and choose Additional Services
CO-OP ATM Network
888.748.3266
www.CO-OPatm.org
Talk with a Certified Financial Counselor
Make an appointment here
Mortgage Service Center
Available M-F 8AM to 5PM
New Mortgage Inquiries 315-356-3480
Current Mortgage Inquiries 877-330-4060
Mortgages in Process 315-356-3460
Home Equity Loans in Process 315-356-3920
Construction Administration Inquiries 315-356-3462
Fax number: 315.356.3490
Mortgage Payments
P.O. Box 371306
Pittsburgh, PA 15250-7306
Borrower Inquiries and Complaints
Borrowers can direct inquiries and complaints to:
AmeriCU Credit Union
Mortgage Department
231 Hill Rd.
Rome, NY 13441
Phone: 315-356-3462 or 1-800-388-2000 Ext. 3462
AmeriCU is registered with the Superintendent.
Borrowers may file complaints and obtain further information about the servicer by contacting
the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736
or by visiting the Department’s website at www.dfs.ny.gov.
Loans
Phone number: 800.388.2000
Fax number: 315.336.7769
Loan Payments
P.O. Box 4179
Rome, NY 13442-4179
Loan Workout & Recovery
M-Th: 8AM-7PM; Fri: 8AM-5PM; Sat: 9AM-12PM
315.356.3111
866.263.7428
Fax: 315.356.3324
Credit Card Hotlines
Credit Card Customer Service: 866.820.5799
Credit Card Customer Service – Overseas: 1.410.581.9994
Visa Signature Dedicated 24/7:866.820.2979
Lost or Stolen Credit Card: 800.449.7728
Lost or Stolen Debit Card: 866.820.0988
Balance Transfers: 1.866.820.3867
Balance Consolidation: 800.654.7728
CU Rewards Information: 800.637.7728 or www.CURewards.com
Auto Rental Insurance Information: 800.847.2911
PIN Now (to change your credit card PIN): 800.631.3197
Dispute a Charge
Credit Card Payments
AmeriCU Credit Card Payments
P.O. Box 37603
Philadelphia, PA 19101-0603
Credit Card Overnight Payments Processing
Payment Processing
560 Carillon Parkway
St. Petersburg, FL 33716
AmeriCU Insurance Services
231 Hill Rd.
Rome, NY 13441
800.352.9699
Fax: 315.356.3141
Email: insurance@americu.org
AmeriCU Investments
231 Hill Rd.
Rome, NY 13441
315.356.3236
Email: investments@americu.org
Commercial Lending
800.388.2000
Meet our Commercial Lending Team
Business Partnership
800.388.2000
Meet our Member Partner Advisors
Commercial Insurance
AmeriCU Insurance Services
800.352.9699
Meet the AmeriCU Insurance Services Commercial Insurance Team
Shared Service
With access to thousands of locations nationwide, the Co-op Shared Branching Network makes it easy to access your accounts (and your money) even when you’re far away from an AmeriCU location. Click here to find a shared branching location, or download the Credit Union Shared Branching app from Google Play or the App Store.
Contact Form
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