Questions? Contact us!

Our Member Service Center is available 24 hours a day, 7 days a week to help you with whatever you need. Need to contact a specific department? You can find all the information you need below.

Mailing Address

1916 Black River Blvd.
Rome, NY 13440
Phone: 800.388.2000
Fax: 315.339.2069

Email Us

To send us a secure email, log in to Online Banking and then select contact us.

Member Service Center

  • Call us 24 hours a day at 800.388.2000
  • Fax: 315.356.3350
  • TeleLink: 800.232.4330 or 315.337.4373
  • Lost or stolen card?

Department Contact Information

Member Service Center
Available 24 hours a day, 7 days a week.

Lost or Stolen Credit Card

Lost or Stolen Debit Card

Account Security Concerns
Call immediately if you have any security concerns related to your AmeriCU accounts

Loan Workout & Recovery
M-Th: 8AM-7PM; Fri: 8AM-6PM; Sat: 9AM-12PM
Fax: 315.356.3324

Check Reorder
or log in to Online Banking and choose Additional Services

Mortgage Service Center
Available M-F 8AM to 5PM.
315.356.3450 or 800.388.2000, ext. 3450

AmeriCU Credit Union
Attn: Mortgage Servicing
231 Hill Rd.
Rome, NY 13441

Mortgage Payments
P.O. Box 4227
Rome, NY 13442-4227

Member Service Center

Loan Payments
P.O. Box 4179
Rome, NY 13442-4179

Loan Workout & Recovery
M-Th: 8AM-7PM; Fri: 8AM-5PM; Sat: 9AM-12PM
Fax: 315.356.3324

Credit Card Hotlines
Credit Card Customer Service: 866.820.5799
Credit Card Customer Service – Overseas: 1.410.581.9994
Visa Signature Dedicated 24/7: 866.820.2979
Lost or Stolen Credit Card: 800.449.7728
Lost or Stolen Debit Card: 866-820-0988
Balance Transfers: 1.866.820.3867
Balance Consolidation: 800.654.7728
CU Rewards Information: 800.637.7728 or
Auto Rental Insurance Information: 800.847.2911
PIN Now (to change your credit card PIN): 888.886.0083
Dispute a Charge

Credit Card Payments
AmeriCU Credit Card Payments
P.O. Box 37603
Philadelphia, PA 19101-0603

Credit Card Overnight Payments Processing
Payment Processing
560 Carillon Parkway
St. Petersburg, FL 33716

AmeriCU Services, LLC.
231 Hill Rd.
Rome, NY 13441
Fax: 315.356.3141

AmeriCU Capital Management, LLC
231 Hill Rd.
Rome, NY 13441

Commercial Lending
Meet our Commercial Lending Team

Business Partner Advisors & Merchant Services
Meet our Business Partner Advisors

Commercial Insurance
AmeriCU Services, LLC.
Meet the AmeriCU Services, LLC Commercial Insurance Team

Shared Service
With access to thousands of locations nationwide, the Co-op Shared Branching Network makes it easy to access your accounts (and your money) even when you’re far away from an AmeriCU location. Click here to find a shared branching location, or download the Credit Union Shared Branching app from Google Play or the App Store.

Contact Form

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