Contact Us - AmeriCU Credit Union - 800.388.2000


Questions? Contact us!



Questions? Chat with an AmeriCU representative and get the financial answers you need! Our Live Chat feature is available during regular business hours, just click the ‘Let’s Talk!’ pop up in the lower right corner.





1916 Black River Blvd.
Rome, NY 13440

To send us a secure email, log in to Online Banking and then select contact us.


Find an AmeriCU Financial Center or ATM Location Near You

Wherever you are, you’re never far from AmeriCU! With 19 Financial Centers throughout Central and Northern New York, over 30,000 surcharge-free ATMs (for members) and access to a nationwide Shared Branching network, we make it easy for you.

Department Contact Information

Member Service Center
Available 24 hours a day, 7 days a week.

Lost or Stolen Credit Card

Lost or Stolen Debit Card

Account Security Concerns
Call immediately if you have any security concerns related to your AmeriCU accounts

Loan Workout & Recovery
M-Th: 8AM-7PM; Fri: 8AM-6PM; Sat: 9AM-12PM
Fax: 315.356.3324

Check Reorder
or log in to Online Banking and choose Additional Services

CO-OP ATM Network

Talk with a Certified Financial Counselor
Make an appointment here

Mortgage Service Center
Available M-F 8AM to 5PM
New Mortgage Inquiries 315-356-3480
Current Mortgage Inquiries 877-330-4060
Mortgages in Process 315-356-3460
Home Equity Loans in Process 315-356-3920
Construction Administration Inquiries 315-356-3462
Fax number: 315.356.3490

Mortgage Payments
P.O. Box 371306
Pittsburgh, PA 15250-7306

Borrower Inquiries and Complaints
Borrowers can direct inquiries and complaints to:

AmeriCU Credit Union
Mortgage Department
231 Hill Rd.
Rome, NY 13441

Phone: 315-356-3462 or 1-800-388-2000 Ext. 3462

AmeriCU is registered with the Superintendent.
Borrowers may file complaints and obtain further information about the servicer by contacting
the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736
or by visiting the Department’s website at

Phone number: 800.388.2000
Fax number: 315.336.7769

Loan Payments
P.O. Box 4179
Rome, NY 13442-4179

Loan Workout & Recovery
M-Th: 8AM-7PM; Fri: 8AM-5PM; Sat: 9AM-12PM
Fax: 315.356.3324

Credit Card Hotlines
Credit Card Customer Service: 866.820.5799
Credit Card Customer Service – Overseas: 1.410.581.9994
Visa Signature Dedicated 24/7:866.820.2979
Lost or Stolen Credit Card: 800.449.7728
Lost or Stolen Debit Card: 866.820.0988
Balance Transfers: 1.866.820.3867
Balance Consolidation: 800.654.7728
CU Rewards Information: 800.637.7728 or
Auto Rental Insurance Information: 800.847.2911
PIN Now (to change your credit card PIN): 800.631.3197
Dispute a Charge

Credit Card Payments
AmeriCU Credit Card Payments
P.O. Box 37603
Philadelphia, PA 19101-0603

Credit Card Overnight Payments Processing
Payment Processing
560 Carillon Parkway
St. Petersburg, FL 33716

AmeriCU Insurance Services
231 Hill Rd.
Rome, NY 13441
Fax: 315.356.3141

AmeriCU Investments
231 Hill Rd.
Rome, NY 13441

Commercial Lending
Meet our Commercial Lending Team

Business Partnership
Meet our Member Partner Advisors

Commercial Insurance
AmeriCU Insurance Services
Meet the AmeriCU Insurance Services Commercial Insurance Team

Shared Service
With access to thousands of locations nationwide, the Co-op Shared Branching Network makes it easy to access your accounts (and your money) even when you’re far away from an AmeriCU location. Click here to find a shared branching location, or download the Credit Union Shared Branching app from Google Play or the App Store.

Make an Appointment

NEW! Schedule your appointment online! You can now make an in-person appointment with an AmeriCU Member Relationship Advisor to:

  • Open an account
  • Apply for a loan
  • Ask questions or service your account
  • Apply for a credit card
  • And more!

Photo of a man in a suit talking with a customer

Contact Form

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