Welcome to AmeriCU’s Virtual Financial Center!

Here, you can do nearly anything virtually that you can do inside one of our financial centers, including talking with a live member of our team! It’s convenient, easy, and available wherever you go.

Brick and Mortar Financial CenterVirtual Financial Center
Join AmeriCUgreen circle w green check markgreen circle w green check mark
Open a Deposit Productgreen circle w green check markgreen circle w green check mark
Apply for a Loangreen circle w green check markgreen circle w green check mark
Apply for a Credit Cardgreen circle w green check markgreen circle w green check mark
Apply for a Mortgagegreen circle w green check markgreen circle w green check mark
Schedule a Video AppointmentRed X Icongreen circle w green check mark
Cash and Coin Transactionsgreen circle w green check markCash Transactions can be completed with the assistance of a Live Teller at any ITM location.

Meet Our Team

Mark D

Mark D.

Virtual Financial Center Manager

David V

David V.

Virtual Services Supervisor

Lisa C

Lisa C.

Virtual Services Specialist

Candice K

Candice K.

Virtual Services Specialist

Brock G

Brock G.

Outbound Sales Representative

Kennisha W

Kenneisha W.

Outbound Sales Representative

Melody C

Melody C.

Contact Center Hybrid

Tammy P

Tammy P.

Contact Center Hybrid

Samantha D

Samantha D.

Contact Center Hybrid

Tiffany R

Tiffany R.

Contact Center Hybrid

Mackenzie W

Mackenzie W.

Contact Center Hybrid

Online Mobile Banking

Fast, Free, on the Go Banking

Download our Mobile App today to bank right from your phone. With features including smart deposit, bill pay, and more there’s no better way to bank from where ever you are.

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AmeriCU & Your Terms

Earn more with an AmeriCU Share Certificate! You’ll enjoy great rates, a wide variety of terms, and the freedom of investment flexibility.

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Connect Wherever Life Takes You

Live virtual tellers and easy online tools!

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Know Your Worth

A home equity loan or line of credit, backed by the confidence of knowing not only your home’s worth but your own worth, gives you the freedom to make the most out of life!

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Business Banking

AmeriCU has the deposits, loans, and easy cash management tools your business needs. Let’s connect!

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AmeriCU & A Smooth Ride

How would you like the low monthly payments of a lease, without all the heavy restrictions and hidden costs of leasing? Sound impossible? It’s not. AmeriCU’s PaySaver Auto Loan program offers just that!

Frequently Asked Questions

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AmeriCU’s newest location is everywhere you are! Not near a physical AmeriCU location to get your banking done? Connect with AmeriCU’s newest team of Member Relationship Advisors who are ready and waiting to help you with your banking needs and can offer you the latest and greatest AmeriCU products and services.

AmeriCU’s Virtual Financial Center allows you to perform virtually any service like you would at a physical AmeriCU location! Get financial advice from a dedicated Member Relationship Advisor; open new accounts or loans; get the service you need, through chat, audio, or video, and at your convenience!

Our Virtual Financial Center Team is available Monday – Friday, 8:30 AM – 5 PM, and on Saturday 8:30 AM – 12 PM. SAM, our virtual chat service, remains available 24/7 at www.americu.org.

Appointments are not needed, and assistance is always available through our Live Chat service – which includes voice, and video chat options as well.

Yes! Same day appointments are typically available 3 hours out from the time you’re scheduling. Need to talk sooner? You can use our on-demand video call option by clicking the “Let’s Talk” button in the bottom right-hand corner of www.americu.org.

Absolutely! Chat, voice, and video calls are all options, and if you prefer you can schedule an appointment for a time that works best for you. Representatives are available Monday – Friday, 8:30 AM – 5 PM, and on Saturday 8:30 AM – 12 PM. SAM, our virtual chat service, remains available 24/7 at www.americu.org.

Yes! We’ll also send you the link you’ll need to access your appointment when the time comes. You can opt to receive an SMS text or email confirmation.

AmeriCU uses Microsoft Teams for all virtual appointments – all you need is a web browser!

It’s recommended you connect a few minutes before your appointment begins to ensure you can log in and that your audio connects.

The virtual appointment will prompt if you’d like to turn your camera on, but you’re not obligated to! While the call is not recorded for video, the audio is recorded and transcribed for quality assurance.

If you lose the connection, you can relaunch your appointment using the original link that was provided to you. Your AmeriCU Member Relationship Advisor will stay on the line will you connect. If for some reason you are unable to launch your appointment you can send us a chat by clicking the “Let’s Talk” button in the bottom right-hand corner of www.americu.org.

Your safety and security is our top priority no matter where you bank with us, and we’re committed to safeguarding your personal information. Learn how at www.americu.org/member-security-center.

Shared branching transactions must be completed at a physical AmeriCU or participating shared branching location.

While we have had virtual services, we have now we’ve added a dedicated team of representatives to assist with your virtual experience.

Latest From AmeriCU

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News

Jun 13,2023

AmeriCU offers a personalized touch with keeping your financial services close at hand   

On base or on the move, AmeriCU Credit Union’s new Virtual Financial Center offers cutting-edge digital service and support to members of the armed forces. This innovative technology provides service members with a personalized and efficient way to manage finances from anywhere.

CMN Drawing

Events

Oct 04, 2023

$100,000 Miracle Drawing to benefit CMN Hospitals at MVHS

Each year AmeriCU is a proud supporter of the $100,000 Miracle Drawing to benefit CMN Hospitals at MVHS which helps sick and injured children in our community.

Credit Scores and Reports

Education

Sep 18,2023

Credit Scores and Reports

Your credit can have a big impact on your financial life. Credit scores and reports provide a snapshot of the financial habits that financial institutions, cell phone companies, credit card companies, and others use to get a sense of your creditworthiness.