Red Alert Please note: AmeriCU's Offices and Financial Centers will be closed on Saturday, May 25 and Monday, May 27 in observance of Memorial Day. You can still access your accounts through Online + Mobile Banking, Surcharge-Free ATMs, and AmeriCU's Interactive ATMs. Close

Welcome to AmeriCU’s Virtual Financial Center!

Here, you can do nearly anything virtually that you can do inside one of our financial centers, including talking with a live member of our team! It’s convenient, easy, and available wherever you go… Simply click “Let’s Connect” in the bottom right-hand corner to get started now! Click Let's Connect

Help at the Virtual FC

No matter where you are- we’re here to help!

The Virtual FC is a great place to do your banking – without moving a muscle.

You can join AmeriCU, apply for a loan, open a deposit product and so much more. All with the help of an AmeriCU employee. Stuck on a screen and not sure where to go next? Have questions about a loan you’ve started an application for? Curious about our rates? Whatever it is- we’re here to help! Click “Let’s Connect” in the bottom right-hand corner now to get started!

Meet Our Team

Mark D

Mark D.

Virtual Financial Center Manager

David V

David V.

Assistant Virtual Branch Manager

Samantha D

Samantha D.

Assistant Virtual Branch Manager

Lisa C

Lisa C.

Virtual MRA II

Candice K

Candice K.

Virtual MRA II

Brock G

Brock G.

Outbound Sales Representative

Kennisha W

Kenneisha W.

Outbound Sales Representative

Rich V.

Rich V.

Outbound Sales Representative

Melody C

Melody C.

Virtual MRA III | Spanish Speaking

Tammy P

Tammy P.

Virtual MRA II

Tiffany R

Tiffany R.

Virtual MRA II

Mackenzie W

Mackenzie W.

Virtual MRA I

Kelly Z.

Kelly Z.

Virtual MRA I

Nicole L.

Nicole L.

Virtual MRA III

Online Mobile Banking

Fast, Free, on the Go Banking

Download our Mobile App today to bank right from your phone. With features including remote deposit, bill pay, and more there’s no better way to bank from where ever you are.

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AmeriCU & Your Terms

Earn more with an AmeriCU Share Certificate! You’ll enjoy great rates, a wide variety of terms, and the freedom of investment flexibility.

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SAM is in the Call Center

Designed to Serve AmeriCU Members, our Virtual Assistant will now be available when you call us.

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Real Connections Matter

Online, in-Person, and everywhere in-between!

Frequently Asked Questions

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AmeriCU’s newest location is everywhere you are! Not near a physical AmeriCU location to get your banking done? Connect with AmeriCU’s newest team of Member Relationship Advisors who are ready and waiting to help you with your banking needs and can offer you the latest and greatest AmeriCU products and services.

AmeriCU’s Virtual Financial Center allows you to perform virtually any service like you would at a physical AmeriCU location! Get financial advice from a dedicated Member Relationship Advisor; open new accounts or loans; get the service you need, through chat, audio, or video, and at your convenience!

Our Virtual Financial Center Team is available Monday – Friday, 8:30 AM – 5 PM, and on Saturday 8:30 AM – 12 PM. SAM, our virtual chat service, remains available 24/7 at www.americu.org.

Appointments are not needed, and assistance is always available through our Live Chat service – which includes voice, and video chat options as well.

Yes! Same day appointments are typically available 3 hours out from the time you’re scheduling. Need to talk sooner? You can use our on-demand video call option by clicking the “Let’s Talk” button in the bottom right-hand corner of www.americu.org.

Absolutely! Chat, voice, and video calls are all options, and if you prefer you can schedule an appointment for a time that works best for you. Representatives are available Monday – Friday, 8:30 AM – 5 PM, and on Saturday 8:30 AM – 12 PM. SAM, our virtual chat service, remains available 24/7 at www.americu.org.

Yes! We’ll also send you the link you’ll need to access your appointment when the time comes. You can opt to receive an SMS text or email confirmation.

AmeriCU uses Microsoft Teams for all virtual appointments – all you need is a web browser!

It’s recommended you connect a few minutes before your appointment begins to ensure you can log in and that your audio connects.

The virtual appointment will prompt if you’d like to turn your camera on, but you’re not obligated to! While the call is not recorded for video, the audio is recorded and transcribed for quality assurance.

If you lose the connection, you can relaunch your appointment using the original link that was provided to you. Your AmeriCU Member Relationship Advisor will stay on the line will you connect. If for some reason you are unable to launch your appointment you can send us a chat by clicking the “Let’s Talk” button in the bottom right-hand corner of www.americu.org.

Your safety and security is our top priority no matter where you bank with us, and we’re committed to safeguarding your personal information. Learn how at www.americu.org/member-security-center.

Shared branching transactions must be completed at a physical AmeriCU or participating shared branching location.

While we have had virtual services, we have now we’ve added a dedicated team of representatives to assist with your virtual experience.

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